I was running the latest version, but I went ahead and re-installed it. That allows the support reps to tell you exactly what is wrong within a few seconds. If the answer doesn't jump right out at you, you can always open a support ticket 7 days a week at and the most important thing to do is upload the last one or two bztransmit logs in that very first ticket. But if you see thousands of lines that all say the same thing, that's most likely the problem. Like if your WiFi drops a bit because the neighbors opened their garage door that is an ERROR but it is totally handled by Backblaze and Backblaze will just try again. One or two ERRORs here and there isn't a big deal. The first thing I usually do is search for the word ERROR all in capitals. The other half you would need a copy of the source code to understand what it's telling you.

Half the log can be read by ANYBODY, including you. Turn off line wrapping and make the window as wide as possible to format it well. You can open that in TextEdit on your Mac. So bztransmit02.log is for January 2nd, make sense? The logs are in London time (called GMT or UTC), so it will roll over to bztransmit03.log about 10 hours earlier than you might suspect if you were in California. In that folder, there is one log file for each day of the month. Library/Backblaze.bzpkg/bzdata/bzlogs/bztransmit/ Ok, next, after upgrading (and possibly waiting 24 hours), the thing to do is look at your bztransmit logs to see if anything jumps out at you as unusual. We fixed it in the most recent version, so by doing this manually you will get back on the proper supported path. The only thing running that installer does is put the new executables on your drive, that's it.īefore you ask, our 'auto-update' broke a little while back for the Mac specifically, so this is a REALLY good idea. This may not fix the issue, but it can't hurt. The most recent version is MUCH MUCH lighter weight. Disclaimer: I work at Backblaze and wrote most of bztransmit.įirst, make sure the backup is paused, and download and install the latest version over the top of what you have (do not uninstall first).

Bztransmit